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Shipping Policy

 

Celebrating Events and Entertainment will endeavor to meet all your requirements with product availability and service, however if a product within your order is unavailable a substitute product will replace the product equal to or of greater value, however if there is no product available to replace the original the amount will be refunded to you and the order will be sent out

If however you have made payment via Paypal, the amount paid for a product which is not available will be refunded to you.

Due to the high demand of online shopping, there may be times that a product will appear in stock as the system may take 1 - 2 days to update stock availability. Occasionally the products viewed on the website may vary to the image due to newly updated product ranges.

Please note: An online order can only be cancelled within 12 hours from the time the order was placed (time on the order confirmation) - this is only acceptable if the order has not yet been packed and despatched.  If the order has been packed and should you wish to cancel the order after we have tried to offer you an alternative, there will be 20% re-stock charge excluding the delivery fee.

The customer is liable for items selected and purchased during an online order. If you require any changes please email orders@celebrating.com.au, if the order has not yet been despatched the staff with change the order and amend the price. Once and parcel has been despatched we do not refund or exchange.
  • Occasionally we may need to charge a higher postage amount due to the total weight of your items, bulkiness of items or other reasons. When reviewing your order, should additional charges need to be added we will contact you immediately. If our attempt to contact you is unsuccessful additional postage will be charged to get the order out on time.
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  • Note: LARGER AMOUNTS OF BULK LOLLIES, LARGER 15KG CAKE MIXES, Pinata's, 30 metre plastic table cloth rolls, Satin Ice Fondants consisting of 10kg and 5kg, and Bakels 7kg delivered outside of Sydney will incur an additional postage fee. This will be calculated after an order has been placed depending on Shipping Address.
  • Once the order has been confirmed, packed and payment has been cleared into our account, your order will be dispatched.
 
Celebrating offers customers a flat postage and handling fee of just $9.95 regular post (including GST) per delivery to any location in Australia. However, please note that some parcels may incur additional costs due to the weight and size; if this is the case you will be contacted immediately and advised of extra shipping costs.
  • An express post service is offered to all customers at $16.95 per order. Just tick the box.

In the event that product is returned to us and a refund is issued, we will need to hold 20% of that total order excluding delivery for stock to be re-shelved.
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  • EXPRESS ORDERS FOR WESTERN AUSTRALIA - If you do not fall within the Express Network for Australia Post, the parcel may take up to 5 – 6 business days even if it is express post. Please see below express post network table for WESTERN AUSTRALIA:
Next business day delivery to and from Perth (6000-6005) to all locations listed below.
Location Postcode range(s)
Canberra 0200-0250; 2600-2639; 2900-2920
Sydney and suburbs
Gosford Region
Newcastle
Tweed Heads/Murwillumbah
Wollongong Area
1000-1920; 2000-2249; 2555-2574; 2740-2786
2250-2265
2280-2300; 2302-2310
2484-2490
2500-2530
Melbourne and suburbs



Geelong and suburbs
Ballarat
Bendigo
Shepparton/Mooroopna/Kialla
Seymour
Latrobe Valley
3000-3210; 3335-3338; 3340#; 3427-3429;
3750#-3755#; 3757#; 3765-3767; 3782;
3785-3796; 3800-3809; 3810#; 3910-3915;
3930-3934; 3975-3977#; 8000-8899
3211-3220
3350; 3353-3356
3550; 3552-3556
3629-3632#
3660-3661
3825; 3840-3844
Brisbane
Gold Coast
Booval/Ipswich Areas
City of Toowoomba
Strathpine/Caboolture
Sunshine Coast Areas
Maryborough City
Hervey Bay City
Bundaberg City
4000-4209
4210-4299; 9726; 9728; 9729
4300-4305
4350; 4352†
4500-4510; 4520
4550-4601
4650#
4655#
4670#
Adelaide 5000-5199; 5800-5999
Hobart Area
Launceston
7000-7019; 7050-7053; 7055; 7892
7248-7325
 
From all locations listed above to Perth CBD 6000-6005; 6800-6899
Only from Perth CBD
(6000-6005; 6800-6899) to:
Canberra CBD
Sydney CBD
Melbourne CBD
Brisbane CBD
Adelaide CBD
Hobart CBD
Launceston


2600-2601
1000-1299; 2000-2009
3000-3010; 8000-8010
4000-4004
5000-5005; 5800-5879
7000-7003
7250

DELIVERY TIMES FOR AUSTRALIA POST (REGULAR POST)
Based on weight, size and destination, estimated delivery times are as follows:
Sending parcels within NSW
Service Posted for delivery Delivery by (business day after posting)
Regular parcel Within metropolitan areas of capital cities, or within the same city or town or environs 1-3 days
  Between a metropolitan area of a capital city and country locations * 1-4 days
  Between country locations * 1-5 days
Express Post parcel Between places in the Express Post network Next day
Sending parcels to other States
  Service Posted for delivery Delivery by (business day after posting)    
  Regular parcel Between Sydney / Brisbane;
Sydney / Melbourne;
Melbourne / Canberra;
Melbourne / Adelaide
Third day
(between metropolitan areas)
   
    Between Sydney / Adelaide;
Melbourne / Brisbane;
Melbourne / Tasmania;
Adelaide / Brisbane;
Adelaide / Canberra
4 days
(between metropolitan areas)
   
    Between other capital cities *
WESTERN AUSTRALIA
5-15 days
(between metropolitan areas)
   
    To other interstate locations Please ask at your local Australia Post retail outlet.    
    NEW ZEALAND 7-10 days    
  Express Post parcel Between places in the Express Post network Next day    
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  • As the order is delivered by a third party, we do not accept responsibility for a lost or damaged parcel. Please contact us immediately if this occurs and our staff will assist you in any possible way.
  • You also have the option of picking up your order or arranging your own courier.Please advise while placing your order if you wish to do so.

WA CUSTOMERS NEED TO ALLOW BETWEEN 5-12 BUSINESS DAYS FOR DELIVERY.
EXPRESS POST TO WA WILL ONLY ARRIVE WITHIN THE 1 -2 BUSINESS DAYS FOR POSTCODES 6000- 6005