Shipping Policy

Celebrating Events and Entertainment will endeavour to meet all your requirements with product availability and service, however if a product within your order is unavailable a substitute product will replace the product equal to or of greater value, however if there is no product available to replace the original the amount will be refunded to you and the order will be sent out

If however you have made payment via Paypal, the amount paid for a product which is not available will be refunded to you.

Due to the high demand of online shopping, there may be times that a product will appear in stock as the system may take 1 - 2 days to update stock availability. Occasionally the products viewed on the website may vary to the image due to newly updated product ranges.

Please note: An online order can only be cancelled within 12 hours from the time the order was placed (time on the order confirmation) - this is only acceptable if the order has not yet been packed and despatched.

The customer is liable for items selected and purchased during an online order. If you require any changes please email orders@celebrating.com.au, if the order has not yet been despatched the staff with change the order and amend the price. Once and parcel has been despatched we do not refund or exchange.

Occasionally we may need to charge a higher postage amount due to the total weight of your items, bulkiness of items or other reasons. When reviewing your order, should additional charges need to be added we will contact you immediately.
Note: Pinata's and 30 metre plastic table cloth rolls delivered outide of Sydney will incur and additional postage fee. This will be calculated after an order has been placed depending on Shipping Address.
Once the order has been confirmed, packed and payment has been cleared into our account, your order will be dispatched.

Celebrating offers customers a flat postage and handling fee of just $9.95 regular post (including GST) per delivery to any location in Australia. However, please note that some parcels may incur additional costs due to the weight and size; if this is the case you will be contacted immediately and advised of extra shipping costs.

An express post service is offered to all customers at $16.95 per order. Just tick the box.
EXPRESS ORDERS FOR WESTERN AUSTRALIA - If you do not fall within the Express Network for Australia Post, the parcel may take up to 5 – 6 business days even if it is express post. Please see below express post network table for WESTERN AUSTRALIA:

Next business day delivery to and from Perth (6000-6005) to all locations listed below.

Location	Postcode range(s)
Canberra	0200-0250; 2600-2639; 2900-2920
Sydney and suburbs Gosford Region Newcastle Tweed Heads/Murwillumbah Wollongong Area	1000-1920; 2000-2249; 2555-2574; 2740-2786 2250-2265 2280-2300; 2302-2310 2484-2490 2500-2530
Melbourne and suburbs Geelong and suburbs Ballarat Bendigo Shepparton/Mooroopna/Kialla Seymour Latrobe Valley	3000-3210; 3335-3338; 3340#; 3427-3429; 3750#-3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3809; 3810#; 3910-3915; 3930-3934; 3975-3977#; 8000-8899 3211-3220 3350; 3353-3356 3550; 3552-3556 3629-3632# 3660-3661 3825; 3840-3844
Brisbane Gold Coast Booval/Ipswich Areas City of Toowoomba Strathpine/Caboolture Sunshine Coast Areas Maryborough City Hervey Bay City Bundaberg City	4000-4209 4210-4299; 9726; 9728; 9729 4300-4305 4350; 4352† 4500-4510; 4520 4550-4601 4650# 4655# 4670#
Adelaide	5000-5199; 5800-5999
Hobart Area Launceston	7000-7019; 7050-7053; 7055; 7892 7248-7325

From all locations listed above to Perth CBD	6000-6005; 6800-6899
Only from Perth CBD (6000-6005; 6800-6899) to: Canberra CBD Sydney CBD Melbourne CBD Brisbane CBD Adelaide CBD Hobart CBD Launceston	2600-2601 1000-1299; 2000-2009 3000-3010; 8000-8010 4000-4004 5000-5005; 5800-5879 7000-7003 7250

DELIVERY TIMES FOR AUSTRALIA POST (REGULAR POST)
Based on weight, size and destination, estimated delivery times are as follows:

Sending parcels within NSW
Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Within metropolitan areas of capital cities, or within the same city or town or environs	1-3 days
	Between a metropolitan area of a capital city and country locations *	1-4 days
	Between country locations *	1-5 days
Express Post parcel	Between places in the Express Post network	Next day

Sending parcels to other States
	Service	Posted for delivery	Delivery by (business day after posting)
	Regular parcel	Between Sydney / Brisbane; Sydney / Melbourne; Melbourne / Canberra; Melbourne / Adelaide	Third day (between metropolitan areas)
		Between Sydney / Adelaide; Melbourne / Brisbane; Melbourne / Tasmania; Adelaide / Brisbane; Adelaide / Canberra	4 days (between metropolitan areas)
		Between other capital cities * WESTERN AUSTRALIA	5-15 days (between metropolitan areas)
		To other interstate locations	Please ask at your local Australia Post retail outlet.
		NEW ZEALAND	7-10 days
	Express Post parcel	Between places in the Express Post network	Next day

As the order is delivered by a third party, we do not accept responsibility for a lost or damaged parcel. Please contact us immediately if this occurs and our staff will assist you in any possible way.
You also have the option of picking up your order or arranging your own courier.Please advise while placing your order if you wish to do so.

WA CUSTOMERS NEED TO ALLOW BETWEEN 5-12 BUSINESS DAYS FOR DELIVERY.
EXPRESS POST TO WA WILL ONLY ARRIVE WITHIN THE 1 -2 BUSINESS DAYS FOR POSTCODES 6000- 6005

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Shipping Policy